Canceling a reservation

[Greek]

Paul if you need your $100 back, I’m sure you can reach out through email to get it done.

Personally since I’m already in line, I would choose to see at least the final product. I know that $100 may be needed…, otherwise you may want to reconsider.

[kerbe2705]

@Paul Stieber If your mind is made up, email your request to info@aptera.us

To address your points:

Most motorcycle/autocycles have a 250-450 lb. payload capacity.

Quite a few vehicles nowadays don’t have round steering wheels.

The Tesla connector is, actually, superior in both design and ergonomics – CCS has the benefit of being used by many manufacturers.

You don’t need to use the touchscreen to open the doors – but you CAN use it to open them: The doors will also have “buttons” to pop them open electrically and they are required to have emergency mechanical operators, as well.

The only design decision you list that’s related to efficiency is payload weight (and, possibly, the use of the Tesla port as it’s physically smaller than a CCS port and will fit in Aptera’s slender tail).

The design decisions Aptera is making about UI/UX are about creating a brand identity: The interior of a Chevy shares very little with the interior of a BMW. I concur with @John Voules – let’s wait and see the finished product before we make any preemptive decisions. Unless you really, really need your $70/$100 back…

[KayleighVenne]

Hi Paul,

We value open dialogue and appreciate your message. Aptera was created from the ground up with one purpose in mind — energy efficiency.

With less drag than just the side view mirrors on an F150 pick-up truck, and at about 2,000 lbs., Aptera is about half the weight of the average electric vehicle. The 500 lb weight capacity number is based on our 100kwh pack, and we are still testing to publish more accurate numbers all around. We envision Aptera could tow a small, lightweight trailer for camping, maybe even adding some extrasolar capability. More details to come in the future.

Regarding vehicle entry – Aptera will recognize that it is you trying to open the door. We have not made a final selection on this but Aptera will have proximity detection to unlock the doors. Such as a Bluetooth connection via smartphone or a proximity key. The doors will have a manual pull handle for emergencies. For many areas, things will be electric as that is just the standard nowadays, and it is much easier to engineer. Rest assured, we will have a solution that will allow for vehicle access without a mobile device.

The plan is to ship the vehicle with a charging adapter so you can charge it anywhere. Aptera believes in efficiency above all else— we believe things should be easy, and no matter who makes the best plug, even if that’s Tesla. The Tesla plug is smaller, easier to use, and way cheaper to install than the existing standard. In Aptera, less is more, and how much something costs is also all about efficiency.

The smaller wheel allows you to see the full digital screen above. We decided to go this route instead of a larger heads-up display. We can’t share the details and functionalities of the driver display yet, but we’re excited to demonstrate the useful tech features that will be included above the steering wheel. The yoke steering wheel will be fitted to Gamma to test its handling on the track, in rigorous environments, and while maneuvering in tight spaces where turning quickly is required. In this way, to demonstrate a viable alternative to the conventional steering wheel.

Through continuous innovation, we are working tirelessly to change the status quo of how the world thinks of energy, mobility, and even what a vehicle looks like. This vehicle is the first product in a portfolio of solar mobility products! We’re learning more every day and love to hear from our supporters and audience, suggestions and all, as we finalize our production-intent design. We appreciate your feedback.

If you have any questions, please do not hesitate to contact us.

Driven by the Sun,

Aptera Team

[paul-hackett]

Paul, I hear you man. I love my Prius and I don’t really believe the Aptera will be as “great” a comfort as my Prius is with every little bell and whistle exactly where I want it. Will it have XM, can I plug my iphone in and listen to my 5,000+ song library, can I dictate texts over a microphone etc. and I In fact complain about the steering wheel on my 2017 Prius V all the time; I can’t wrap my right hand around the bottom of the wheel at the 6 o’clock position and drive one handed like I prefer. Anyway, change is always a new adventure. Hang in there you’ll probably be impressed and pleasantly surprised.

[nd391]

Hi,

I have reached out to Aptera about how to cancel my reservation, I have a feeling they could be delaying canceling reservations due to their next round of fund raising coming up.

I know Aptea employee’s are on these boards, the next step I will take will considerably escalate the situation.

[NorthernSouler]

Now, I’m just some rando here, but I’d think Aptera employees are more likely to monitor and reply to an email than a veiled threat on a message board. Maybe drop a note to info@aptera.us before going full nuclear.

[OZ.]

Just had an exchange today with someone on Facebook who cancelled. I asked for some details because the question has come up before.

[nd391]

This has not been my experience I have sent them an email and I have not heard back from them, that is why I’m posting on here before this is further escalated. this is their second opportunity to address this issue. stop making assumptions, yes my post could have been clearer but I do not know either of you on a personal basis so your comments about giving them an opportunity, are purely assumptions made on your end, which are not based on any real facts.

[leo-shapiro]

I would be interested in hearing about an official process. Their delivery estimates are a bit sketchy considering how little info is out for a car that may have deliveries in less than half a year. I know they are a start up and everything, but if it doesn’t look like they can uphold their promises I may jump on another vehicle.

[danny-mattijetz]

If you have already made a reservation for an Aptera then I assume that you would still like to get it when it is available. If you are cancelling your reservation because you are worried you will lose your $100 deposit, let me tell you about what happened ten years ago. I had a reservation for an Aptera at that time, and many things happened to the company. With all the delays, Nissan eventually came out with their Leaf. I decided to go with a known reputable dealer and still have that Leaf today. So, I cancelled that reservation. It did take a bit of time, and I was beginning to wonder if I would ever see that $100 again. It did eventually come through despite the length of time I had to wait. I have full confidence that if you really want to cancel your reservation and get your money back, you will be able to do so. Just be patient. However, if you still want the car, nothing really scary has happened yet. Just hang in there for a while.

[loveaptera-yokedealbreaker]

I made a deposit while they showed me a car interior with a steering wheel. A week later they released a page on Gamma which had a yoke. I emailed info@aptera.us to make sure I was getting the steering wheel interior, since I was never shown a yoke option. They replied that they are forcing the yoke on everyone. I replied cancel my order, I will not be another death statistic for your yoke stupidity. They refunded me the same day.

[Nate]

Just to reiterate a little, you can contact info@aptera.us and within a few days they will cancel your order, and also maybe ask you some info about why you are canceling. It took a total of 10 days between the initial email to Aptera and the $100 being settled.

Also, anyone that ordered after Nov 14th, 2021 has now moved up a tiny amount.

[former_fan]

I just want to know which email address handles refunds of reservations.

because apparently the one I have been using is not it.

as in, I did my reservation not too long before the accelerator program came out and i do not care for their actions and want out.

[Biker]

Use the Contact Us | Aptera page for your request.

[ricky-hill]

May sell your reservation to highest bidder. I thought about that myself since mine was pretty early. Should be worth more than 100.

[raoul-desy]

Since I made my reservation several years ago, things have changed and I no longer will have a need for the Aptera for the next 8-10 years. Although I wish the company well, I submitted a request for refund 5 weeks ago. When I checked with Aptera on the refund status 2 weeks ago, I received this email (italics and bold are mine):

Thanks for reaching out to us about this! I checked with our finance team and they are currently experiencing some unexpected delays. I sincerely apologize for the inconvenience! We have submitted a request to expedite your refund. I will keep you posted!

Driving solar mobility forward,
Nicole Hall
Community Success Associate

Aptera Team

Since this e-mail 2 weeks ago, Aptera has no responded to my requests, nor have I received my refund. I am hoping that this clears up soon and I receive my deposit back. I do wish Aptera well, and want them to succeed so that when I am ready I can purchase an autocycle from them.

[Pragmatic_to_a_Fault]

Did you ever get your check ?

Inquiring minds want to know

[raoul-desy]

Yes – I received my refund on 4/3/2023 after an email apologizing for taking so long to get back to me (a couple hours after my post here).

I want to be clear – I still fully support Apteta and wish them well – I just no longer have a need for the autocycle for at least 5-8 years. I’m still looking forward to seeing them on the road.

[hui-lin]

I have been trying to cancel my reservation for 3 weeks, no response from Aptera either through the Contact Us form or their email info@aptera.us. Their order info page in MY ACCOUNT has been on “maintenance” since 6 days ago and I am unable to retrieve my order ID. This company is becoming more and more sketchy! Can an Aptera representative get in touch with me please?

[hui-lin]

They did refund me about 1 week ago but the message went into my spam folder – I just received an email from them today. I attached a screenshot (It’s $70 because I got some kind of promotion on my reservation price). So they honor their words so far, which is a good sign for the people who are still waiting on their reservations. Good luck Aptera and fans, hope this company becomes successful and I might come back to purchase one of their 2nd generation vehicles.

• This reply was modified 6 months, 2 weeks ago by  Hui Lin.