New Website and Account Problems

[Christopher Belknap]

I am unable to reset my password on the new website, and when I try to enter my email address on the Forgot Password link, the website is telling me it doesn’t recognize the email address. Somehow, the new website allowed me to create a new account using my existing email address and a new password, but none of my reservation or purchase information is on my new login. I am not sure how my email address was “forgotten” by the website, which makes me think my old account was either lost or not transferred over to the new website. I did send an email to info@aptera.us, but my past experiences using that method are less than expedient, and I’ve often had to send multiple emails to get a response back.

Any help you can provide will be appreciated.

Thanks.

• This discussion was modified 1 month, 1 week ago by  Wyatt Andrews.

[Philip Raymond]

You’re not alone Christopher, I made a new pre-order reservation on Monday 8/30/21 and while I see confirmation of all of the details of my Aptera’s configuration, there is no invoice/ reservation number. I have a hard time believing you and me are the only ones having troubling issues with the new website. Also, like you, emails to info@aptera.us or any of the catagorized contact email links to “customer service” never get a reply. Some of my emails are over a week old, no response. So it appears the new Aptera website is a hot mess and no one appears to be willing to be held accountable for it. If Aptera wants to succeed and play with the big boys and girls, they need to have a functional website. From everything I’ve endured over the past week, they’re not even close and they don’t seem to care either.

[Philip Raymond]

Good news, sort of. Aptera finally responded to my email concerning the lack of a pre order invoice number and they acknowledged an issue regarding the transfer of data to the new website and that my number will appear eventually, just not yet. So, even though I have no invoice number, they assured me my order is in their queue. I’m just happy they owned the website problem.

[O. K. Upchurch III]

I made a payment and reservation last week ( 2-2-22) and I have no invoice or reservation numbers…..shows I “paid”b but nothing else….what can I do

[Harry Parker]

When you click on “My Account” (in the upper right corner of this screen) and then scroll down, do you see a line labeled, “Review orders”?

What do you see when you click on it?

[Philip Raymond]

The best course of action is to email info@aptera.us and tell them your problem. It may take a week or even 2 weeks to respond, but they will respond. My experience with them has been they fix the problem, then respond back to you and tell you whatever you may need to do at your end to complete the fix. You may want to clear your browser history first, then log in again and see if that corrects the missing info. If that works, then you won’t need to email Aptera.

[Elzo Stubbe]

emailed aptera and they confirmed my reservation. Till this present day I can not see anything about my preorder in my account…………

[Ronald Travisano]

Same here. I can login but lots of things don’t work right and I don’t see my reservation. It asks me to log in again after I’m already logged in. I’m sure someone is working hard on fixing the website.

[Ray Holan]

Ron et. al., I’m aware that bringing the website and other digital tools up to snuff is high on the priority list for the Aptera marketing team. As we get closer to final production phase of the vehicle itself, there is likely to be more digital traffic and they plan to gear up for that surge. Stay tuned.

[Harry Parker]

Hi Ron,

Did you possibly use another email account to reserve your Aptera?

Have you contacted Aptera about this? (Use the link below in the lower right of this screen.)

[Heidi Strayer]

You are not alone Ron. At one time my reservation number was displayed but no longer. On the plus side both my Wefunder and Aptera investments are listed on the investments page; however just the amounts, not the number of shares which would be of more interest to me. I see it as a sign of progress when display items change either for the negative or the positive; that means someone is actively working on it. I suspect and hope that currently Aptera is concentrating most of their resources towards vehicle development. When I submitted my order and investments I received electronic paperwork and have kept all of that so I’m not worried about website glitches at this point.

[John Voules]

Hey Heidi,

Once you register with CARTA…do it as soon as it is convenient for you if u haven’t done so already? Once registered it will pull up your individual share purchases by date and by value. It will also show the amount of total shares you have purchased.

[OZ (It’s OZ, Just OZ)]

As far as I know, that does not include the WeFunder shares though. (As of yet.)

[John Voules]

Covered all 4 of my investments, including individual dates, amount + breakdown in share cost and total shares accumulated.

[OZ (It’s OZ, Just OZ)]

Just to make sure, what was your first date of purchase?

[John Voules]

June of 2021…. 3.80 share

[OZ (It’s OZ, Just OZ)]

Thanks John, that’s kind of what I thought. Those are third round shares run through the company “Issuance”. The first 2 rounds were through Wefunder, estimated share valuations were about $.40 and $.80 (ish) per share. As far as I know, and per Aptera, those two rounds have not been shifted to Carta. As I recall, someone with much more stock savvy then I, advised that because they were SAFE shares, that we probably wouldn’t see them in our Carta accounts until very close to the IPO or other triggering event.

• This reply was modified 1 month, 1 week ago by  OZ (It's OZ, Just OZ).

[John Voules]

Oz…thank you for the corrected info…I thought I got in cheap at $3.80

[Heidi Strayer]

Thanks John,

My experience is as Oz articulated; on Carta I only see my Aptera investments not my Wefunder investments. The only places I see my Wefunder investments are on the Wefunder site itself and on my Aptera User account under ‘Review Investments’ which lists monetary amounts only.

[Timothy Sileo]

Guess it’s still a problem. I reserved this past June but I do not have a dashboard at all when I click “My Account”. I just have a mostly blank page that display’s “Log In” in huge text even though I’m already logged in… Already emailed info@aptera.us so hopefully they reply back to confirm my reservation and maybe, just maybe, fix my dashboard at some point so I can view all my reservation details (or change if desired in the future!)