Service availability

Aptera Community Aptera Discussions Service availability

Aptera Community Aptera Discussions Service availability

  • Service availability

  • Anna Santos de Dios

    Member
    October 29, 2021 at 9:21 am

    I’ve been keeping an eye on Aptera for 10+ years, so this is an exciting time. When Aptera originally launched, vehicles were only available on the West coast because the service network was limited. Recently, I’ve seen discussions on concerns about insurance and financing and, though it looks like the new model will be available nationwide, I haven’t seen anything on where or how service will be available. Any insights?

  • DeVonte Graham

    Member
    October 29, 2021 at 10:14 am

    Thats a good question, if anyone has heard details on this network of service people who will come to you to repair your Aptera, please provide details ????Setting that up nationwide or world wide seems like a big project that we haven’t heard much about.

    I know Aptera will be employing a lot of people. There’s many talented individuals who I’m sure will provide great service.

  • Peter Jorgensen

    Member
    October 29, 2021 at 10:17 am
  • Joshua Rosen

    Member
    October 29, 2021 at 11:46 am

    Service is going to be the limiting factor as to where they can roll out the car. People in Southern California will get it first, after that it might be driven by where they can set up support easiest. I can’t imagine that they have anyone who’s devoted to the problem yet, it’s in someone’s portfolio but the moment everyone there must be running around like one armed paper hangers so it can’t be getting much mindshare. When they get closer to shipping service will move to a front burner. I’m guessing that they will have some sort of mixture of rangers and partnerships with some select garages. I’m in MA, Electrified Garage is in Seabrook NH which is a whole lot closer than California so I’d love to see Aptera reach out to them to do service in New England and Florida where they also have outlets.

  • Andy Keck

    Member
    October 29, 2021 at 12:04 pm

    I don’t think the service network will necessarily be a limiting factor this time around. The few maintenance items and most repairs can be done in many shops without extra certifications or special tools. Dealing with the electric system will take require some safety protocols and equipment but won’t be too different from working on other EVs. Like Tesla, it will take a while for there to be enough user base to have any dedicated technicians and shops.

  • Robert Klasson

    Member
    October 29, 2021 at 1:28 pm

    I’m not too worried about service and repair availability. Here’s a quote from the Google Spreadsheet FAQ:

    Where would I get maintenance and repairs done.

    We are designing Aptera to be very modular and easy to service anywhere in the world. 24-hour parts, shipping, and mobile service will make most service tasks a breeze. We will open source all of our service and build documentation that allows people to buy outside our service network, do service themselves or with a local shop. We think the “right to repair” should be applied on every large purchase and we are very supportive of “do it yourself” rights! You can learn more about our philosophy here.”

  • Anna Santos de Dios

    Member
    October 29, 2021 at 2:15 pm

    Thanks–very helpful!

  • Bennet Yee

    Member
    May 25, 2022 at 11:28 am

    The Right To Repair pledge is great, but for those of us without the shop tools (or experience a breakdown while on the road), it’d be nevertheless nice to have a directory of mechanics who are willing and able to work on an Aptera. Or, better yet, have had some experience doing so. Maybe initially it could be informal or semi-formal in nature, eventually with Aptera owners writing reviews, but I would imagine such to be an empty list to start — hopefully few vehicles will need repairs immediately after launch, so who’s going to review? — and outreach to mechanics to seed such a directory would be nice.

    • Joshua Rosen

      Member
      May 25, 2022 at 12:19 pm

      Assuming that they set things up this way, will independent mechanics be allowed to handle warranty repairs? Traditional car companies have dealer networks which handle warranty repairs, Tesla has service centers and mobile service. The Tesla model sucks, the service centers aren’t conveniently located, wait times are very long and you can’t talk to a human being all, communication is through the app. I’m dealing with my first Tesla repair now, the squeaking upper control arm problem. They won’t handle this with mobile service so I have to take it to a service center. My appointment is a month away. There is nobody to talk to so the only info I can get is through forums. With traditional car companies there are usually three dealers in a 15 minute radius, when you have a problem like this you call your dealer and talk to a service manager who will triage the issue. If it’s serious they will find a way to get you in within a couple of days, if it’s not it might be a week but it’s never a month as with Tesla.

      Aptera won’t have service centers, at least not enough to be useful. If they maintain a list of mechanics, as Bennet suggests, or if you find a local mechanic who is willing to do the work, it would be nice if they would treat these independent shops the way regular companies treat their dealers. The parts and labor would be handled under the warranty and they’ll be able to bill Aptera directly. The other thing that will be necessary is that Aptera have a support team that be able to help these mechanics many of whom might have never worked on an Aptera before.

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